Scene1: An experienced employee who knows how to use IT, A desperate employee who does not know how to use IT
As an employee, maybe you have good competence of information technology; maybe you completely do not know what information technology is. Well, how can you gain benefits from IT? Let us discuss employees’ information technology usage within organizations.
As an experienced employee who knows how to use IT, although more researchers have underlined relationship between “facilitating conditions” for information technology adoption (e.g., user training, technical support resource availability on employees’ technology use), they had not provided a complete explanation of employees’ IT usage. According to McGrath and Krackhardt (2003), the role of other individuals within the work context that shapes employees’ learning, values, and behaviour should be considered. Their founding indicated that an employee’s co-workers exert an important influence on IT usage. As one’s individual friendship ties are spread more widely throughout the organization, one identifies more with the organizational entity and is more willing to engage in cooperative and altruistic behaviours necessary to make the change work for the organization. An experienced employee should pay more attention on communication. They can deeply enhance their IT competence more easily from communication with other colleagues and network. One issue need to be mentioned specially. For the experienced employee who knows how to use IT, the security issue need to be paid more attentions, such as the ID steal, hacker.
As a new or inexperienced employee, perhaps you fear IT. This is because, you do not have enough confidence to control the technology, or you may suspect whether you can get benefit from IT. Well, how can you become an IT user and obtain benefit form IT? In terms of the technology acceptance model (TAM), which a key purpose is to provide a basis for tracing the impact of external factors on internal beliefs, attitudes, and intentions, the basis principle of IT should be gained immediately. Significantly, belief which involves perceived usefulness and perceived ease should be built as well. In order to reach this object, training should be taken in the early stage. Simultaneously, communication also should not be ignored. Through communication with others colleagues, direct knowledge and experience could be obtained, especially form the employees who have good IT competence.
Jun Wu Li
